PSG Global Solutions’ state of the art recruiting center is located in the heart of Manila’s financial district. We staff our center with highly qualified, experience recruiters, and we give those recruiters the tools and resources necessary to provide you with superior recruiting support.
Our Recruiters
Our recruiters all have multiple years of recruiting experience when they join us – typically with well-known multinationals such as IBM, Accenture, or Proctor and Gamble, or large regional recruiting firms. Additionally, all of our recruiters have four year college degrees, and strong English communication skills. The Philippines has over 50 million English speakers, which allows us to be extremely picky in terms of hiring recruiters. In fact, we hire about 4% of the experienced recruiters who apply for a job with us. To get a sense of
our recruiters’ communication skills, Click Here for a short video.
Each of our recruiters is dedicated to one client only, working solely on that client’s behalf. They work a 45 hour workweek, which equates to approximately 40 productive hours after lunch and breaks. The specific hours our recruiters work is determined by our clients. While typically our recruiters work the local business hours of our clients, our recruiting center is open 24X7, so some of our clients choose to have their recruiters work into the evening hours, to better enable them to get in touch with candidates after the US workday.
Our Training
Once a recruiter joins PSG, we take them through a three week training program on the PSG Global approach to recruiting. Our training curriculum is based on the program used at Professional Staffing Group in Boston, and includes significant amounts of role-playing and on-phone time. Additionally, all of our trainers have prior experience training US customer facing employees.
Our Performance Management System
All PSG employees are assessed and compensated based on actual outcomes of relevance to our clients. When we go through implementation with a client, we determine the metrics that matter the most to the client, and the levels of performance on those metrics required for the client to be successful. We then bake those goals into the scorecard of that client’s recruiters, and link the scorecard to significant portion of each recruiter’s compensation. By aligning our recruiter’s goals with our client’s goals, we ensure that we’re delivering the best recruiting results possible for our client.
Our Account Management
During implementation, you will be assigned an account manager, who will help coordinate the work of your recruiters on an ongoing basis. The account manager monitors the performance of your recruiters, provides you with regular read-outs of your key performance metrics, and ensures any changes to your account are seamlessly implemented.
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