Communication Skills: PSG Global Solutions only hires personnel with
extensive recruiting experience, and has a strict screening process for
communication skills. Click here for more information
If you
are familiar with the Philippines, you will already know that it is a
country where English is widely spoken, that there is a strong cultural
affinity to the US, given historical tie, and that there is no better
place to perform offshore voice-based work in the world.
For
those that are new to the Philippines, here’s a brief primer on the
English communication skills of our Philippines-based recruiters - Our
recruiting center is located in The Philippines, a country of 96
million people where English is one of two official languages (Filipino
is the other). Everything from newspapers to television shows to street
signs are written in English in the Philippines.
From a
cultural perspective, the United States and Philippines have strong
ties dating back over 100 years, and consequently Filipinos have a
strong cultural affinity for the United States. The result is an
ability to be conversational with Americans which other outsourcing
locations typically lack. A few fun facts to highlight the ties between
the two nations:
- There are 118 Starbucks in Manila alone (where our offices
are located), each of which has a look and feel that is identical to
those in any city in the US
- There are more NBA games broadcast in the Philippines than on broadcast and cable television combined in the US
- Nearly
400,000 people in the Philippines work in the business process
outsourcing industry, primarily serving US clients (In fact, our
management team was one of the pioneers of this industry in the
Philippines, and has served US clients such as American Express,
TimeWarner, AT&T, and Microsoft)
The above factors contribute to a large percentage of Filipinos
having strong English skills, which allows us to be very selective in
hiring our recruiters. To ensure our team members have top notch
communication skills, we use a standardized testing process that scores
candidates on the three linguistic categories of Fluency, Accent and
Grammar. Any candidate that does not meet our expectations on one or
more of these categories is not hired by us as a recruiter.
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